FNWORLD – Refund & Replacement Policy

Last Updated: August 24, 2026

This Refund & Replacement Policy applies to digital products purchased through FNWORLD.

By completing a purchase, you acknowledge that you are purchasing a digital product and agree to this policy.

1. No Refund Policy

All sales are final.

FNWORLD does not provide refunds for digital products after purchase or delivery, except where a refund is explicitly required by applicable law.

This includes, without limitation, situations where:

• You change your mind after purchasing.
• You accidentally purchase the wrong product.
• You no longer want or need the product.
• You fail to read the product description before purchasing.
• You expected a feature that was not included in the product description.
• You are unable to use the product because of circumstances outside FNWORLD's control.
• You fail to follow instructions provided with the product.

Where an eligible product is defective at the time of delivery, FNWORLD's standard remedy under this policy is a replacement, not a refund, subject to the requirements below.

2. Non-Working Accounts or Products

If an account or other digital product does not work as described when delivered, you must report the issue immediately.

To qualify for FNWORLD's replacement procedure, you must:

1. Have a continuous screen recording showing the relevant purchase/delivery process and the first attempt to access or use the product.
2. Clearly show in the recording that the delivered product or account does not work as described.
3. Create a support ticket within 30 minutes after delivery.
4. Provide your order information and the original screen recording.
5. Provide any additional information reasonably requested by FNWORLD Support to investigate the claim.

Failure to meet these requirements may result in the replacement request being rejected, to the extent permitted by applicable law.

3. Screen Recording Requirements

For account purchases, customers should begin recording before accessing the delivered account for the first time.

The recording should:

• Be continuous and unedited.
• Show the relevant order or purchase confirmation.
• Show receipt of the digital product/account.
• Show the first login or access attempt.
• Clearly show any error or problem.
• Contain enough information for FNWORLD to verify the claim.

Recordings that are edited, incomplete, manipulated, misleading, or otherwise unverifiable may not be accepted.

4. 30-Minute Reporting Requirement

A support ticket concerning a non-working product must be opened within 30 minutes after the product is delivered to qualify under FNWORLD's contractual replacement procedure.

Customers should therefore test their purchased product immediately after delivery.

Requests submitted after the 30-minute period may be rejected under this replacement policy.

This 30-minute requirement does not reduce or eliminate any statutory rights or claim periods that cannot legally be restricted.

5. Replacements

If FNWORLD determines that:

• The product was defective or non-working at the time of delivery;
• The customer submitted sufficient evidence;
• The support ticket was submitted within the required timeframe; and
• The customer complied with this policy,

FNWORLD may provide a replacement product of the same or reasonably equivalent type.

Receiving a replacement does not create an entitlement to a monetary refund.

6. Situations Not Eligible for Replacement

To the extent permitted by applicable law, a replacement may be refused where the issue results from:

• Customer error.
• Incorrect use of the product.
• Failure to follow provided instructions.
• Changes made to the product after delivery.
• Missing or insufficient evidence.
• Failure to provide the required screen recording.
• Failure to contact FNWORLD within the required 30-minute period.
• False, edited, manipulated, or misleading evidence.
• Fraudulent activity or abuse of the replacement system.

7. Chargebacks and Payment Disputes

Customers should contact FNWORLD Support before initiating a chargeback or payment dispute so that FNWORLD has an opportunity to investigate the issue.

Fraudulent chargebacks, false claims, or intentional misuse of payment disputes may result in suspension or termination of access to FNWORLD services.

FNWORLD may provide relevant transaction information, delivery records, support communications, submitted evidence, and other relevant documentation to payment processors or financial institutions when responding to a payment dispute.

Nothing in this policy prevents customers from exercising rights available under applicable law or applicable payment-provider rules.

8. Digital Product Acknowledgment

By purchasing from FNWORLD, you acknowledge that:

• You are purchasing a digital product.
• Digital delivery may begin immediately after payment.
• You have reviewed the product description before purchasing.
• FNWORLD maintains a no-refund policy to the maximum extent permitted by law.
• Eligible defective products are generally handled through replacement rather than refund.
• Replacement claims under FNWORLD's policy require the specified evidence and must be submitted within the specified timeframe.

9. Mandatory Consumer Rights

Nothing in this Refund & Replacement Policy excludes, restricts, or overrides consumer rights that cannot legally be waived or limited.

Where applicable law requires FNWORLD to provide a refund, repair, replacement, price reduction, cancellation right, or another remedy regardless of this policy, the applicable mandatory law will prevail.

10. Contact

Replacement requests and product issues must be submitted through FNWORLD's official support ticket system.

When opening a ticket, provide your order information, a clear description of the issue, and the required screen recording.

11.1. Full Access (FA) Accounts

FA (Full Access) Fortnite accounts include access to the Epic Games account and its associated email account, as specified in the product description.

Customers can generally:

• Access the Epic Games account and associated email.
• Change the account password.
• Enable additional security measures, including two-factor authentication (2FA).
• Manage linked accounts, subject to Epic Games restrictions.
• Access available Epic Games features.
• Purchase additional in-game content.

Full Access does not guarantee permanent ownership, immunity from account recovery, or protection against restrictions imposed by Epic Games.

11.2. Account Activity and Status

Unless explicitly stated otherwise in the product description, account activity and inactivity are random and not guaranteed.

FNWORLD does not guarantee:

• Whether an account is active or inactive.
• When the account was last used.
• Whether the account has previously been accessed.
• Any particular account activity history.
  

Customers acknowledge that account activity and inactivity may vary between delivered accounts.

11.3. Account Security and Recovery

FA accounts generally provide greater account-management capabilities than NFA (Non-Full Access) accounts.

However, Full Access does not guarantee that an account cannot be recovered, restricted, suspended, or banned.

Customers are responsible for securing their accounts after delivery.

FNWORLD recommends changing the password, enabling 2FA, and securely storing account credentials.

11.4. Epic Games Email Change Restrictions

Full Access includes access to the associated email account, but this does not guarantee that the registered Epic Games email address can be changed immediately.

Epic Games may temporarily restrict email changes following recent account modifications. Depending on the circumstances, restrictions may last up to approximately three months or otherwise as determined by Epic Games.

These restrictions are imposed by Epic Games and do not, by themselves, constitute a defective product.

FNWORLD cannot override or remove restrictions imposed by Epic Games.

11.5. FA Account 24-Hour Warranty

FA Fortnite accounts include a limited 24-hour warranty beginning at the time of delivery.

This specific warranty period takes precedence over the standard 30-minute reporting requirement in Section 4 for eligible FA account claims.

The warranty covers verified issues including:

• Invalid or incorrect login credentials at delivery.
• Inability to access the delivered account.
• Account recovery within the warranty period, where not caused by the customer.
• Account bans within the warranty period, where not caused by the customer.
  

Customers must open an official FNWORLD support ticket within 24 hours of delivery and provide sufficient evidence.

The screen recording and evidence requirements in Sections 2 and 3 remain applicable where reasonably necessary to verify the issue.

11.6. Replacement Procedure

For an eligible and verified warranty claim, FNWORLD will generally provide a replacement account of the same or reasonably equivalent type.

If an appropriate replacement is unavailable, FNWORLD may offer store credit, subject to applicable consumer rights.

A monetary refund is not provided unless required by applicable law.

11.7. Warranty Exclusions

To the extent permitted by applicable law, the limited FA account warranty does not cover:

• Changes of mind or purchases no longer needed.
• Customer mistakes or misuse.
• Loss of access caused by customer actions.
• Account modifications resulting in access problems.
• Failure to securely store account credentials.
• Epic Games email-change cooldowns.
• Restrictions or bans caused by the customer's conduct.
• Claims submitted outside the applicable warranty period.
• False, manipulated, or insufficient evidence.
  

Changing a password, enabling 2FA, or otherwise securing an account does not automatically invalidate an otherwise eligible warranty claim.

11.8. After the Warranty Period

After the 24-hour contractual warranty expires, FNWORLD does not provide voluntary replacements for FA account issues unless explicitly agreed otherwise.

Customers remain responsible for managing their account credentials and security.

The expiration of this warranty does not affect mandatory statutory consumer rights.

11.9. Epic Games Third-Party Restrictions

FNWORLD is an independent seller and is not affiliated with, endorsed by, or sponsored by Epic Games.

Epic Games maintains its own account policies, restrictions, and terms of service. Account transfers and sales may violate those terms and may result in account restrictions or termination.

Customers acknowledge these third-party risks before purchasing.

11.10. Acceptance of FA Account Conditions

By purchasing an FA Fortnite account from FNWORLD, customers acknowledge that:

• Account activity or inactivity is random unless specified otherwise.
• Full Access does not guarantee permanent account retention.
• Epic Games may restrict email changes or other account features.
• The limited contractual FA account warranty lasts 24 hours from delivery.
• Eligible warranty claims require timely reporting and sufficient evidence.
• Replacements are the standard voluntary remedy, subject to applicable law.
• Mandatory consumer rights remain unaffected.
  

Exception for FA Fortnite Accounts: The 30-minute reporting requirement does not apply to eligible FA Fortnite account warranty claims. These products are covered by the specific 24-hour contractual warranty described in Section 11. All mandatory statutory consumer rights remain unaffected.

By purchasing a digital product from FNWORLD, you confirm that you have read, understood, and agreed to this Refund & Replacement Policy.